Questions & answers

Terms of services

By giving your consent, you agree to the following terms and conditions of the site

Please read these Terms and Conditions carefully before using the informational and commercial services provided on the COOPERATIVE ZASHTITNICITE internet pages, including the website zashtitnicite.bg (hereinafter referred to as "Services").

This document contains information regarding the General Terms and Conditions of use for the services provided by COOPERATIVE ZASHTITNICITE and regulates the relationship between us and each user of the COOPERATIVE ZASHTITNICITE websites, hereinafter referred to as the "Cooperative."

Agreement with the provisions below within these Terms and Conditions is a necessary and mandatory prerequisite for the use of the Cooperative by the User. Every User who has agreed to the general terms and conditions of the Cooperative is obligated to comply with them.

Definitions

Under these Terms and Conditions, the listed terms shall have the following meanings:

  1. "User" means any natural person who uses any of the services on any of the websites (internet pages) of the Cooperative.
  2. "Service/s" on the Cooperative's websites include:
    • access to informational resources and data provided via a web browser on the websites;
    • participation in the website forums;
    • the creation of User Profiles through registration on any of the Cooperative's websites, where registration is required to use specific website functionalities, such as: participation in games, including those for the purpose of receiving monetary or material prizes;
    • receiving email newsletters by registered Users of the website.
  3. "Partner" is any entity with which the Cooperative is in a contractual relationship and which has the right to provide additional information regarding its products or services to the registered Users of the website.
  4. "Malicious Behavior" (or "Bad Faith Behavior") represents actions or omissions by third parties that violate generally accepted ethical standards, including, but not limited to, DoS (Denial of Service – server overloading), server hacking, defacement, data theft, etc.
  5. "Direct Marketing" – the offering of goods and services to Users via mail, telephone, or other direct methods, as well as conducting surveys to gather opinions regarding the offered products and services.
  6. "Illegal Content" – any information which, in itself or in relation to a specific activity, is contrary to the applicable legislation of the Republic of Bulgaria or the legislation of any Member State of the European Union.

I. Parties, Subject, and Scope of the Terms and Conditions

  1. These Terms and Conditions constitute a legally binding contract between You and the Cooperative, which grants You the right to use the services available on the zashtitnicite.bg website solely for personal and non-commercial purposes, provided that you comply with the conditions set forth below. These Terms and Conditions shall have a binding effect only in the relationship between You as a User of the services on the Cooperative's website. By accessing the zashtitnicite.bg website, You agree to these Terms and Conditions and their subsequent amendments, and you undertake to comply with them. If you do not agree with any of the provisions below, please do not use the zashtitnicite.bg website of the Cooperative.
  2. If rules and/or terms of use on the part of the User for one or more functionalities of the respective website are published on any of the websites owned by the Cooperative, these rules and/or terms shall apply together with these Terms and Conditions and shall be considered special rules in relation to the general rules.
  3. These Terms and Conditions apply to Users of the Cooperative's websites who access them both without registration and in the presence of one or more registrations, where such are required.
  4. These Terms and Conditions also apply to and have a legally binding force upon users of websites maintained and managed by other commercial companies that are one hundred percent owned by the Cooperative.
  5. The terms of use encompass all general terms and policies—regarding personal data protection, the provision of services, unsolicited commercial communications, the use of cookies, intellectual property rights, and the liability for non-compliance with these rules/policies. All of them together govern the relationship between "COOPERATIVE ZASHTITNICITE" and the Users who visit the Cooperative's websites.
    COOPERATIVE "ZASHTITNICITE" is a cooperative registered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency under UIC 208103449, with its registered office and management address at: Neofit Rilski Village, Vetrino Municipality, Varna District. Contact details: telephone +359 888 883 919, email: [email protected].
  6. The Cooperative shall not be held liable for technical problems that are beyond its sphere of control or are caused by force majeure circumstances. Furthermore, the Cooperative does not guarantee uninterrupted access to the websites of COOPERATIVE ZASHTITNICITE and reserves the right to carry out technical maintenance during time periods of its choice.
  7. The Cooperative assumes no liability in the event that the presence of viruses or other harmful components is detected on the server where the respective website of COOPERATIVE ZASHTITNICITE is hosted.
  8. The Cooperative's websites may include links to external sites provided for the convenience and information of the Users. Users shall use these links at their own risk. The content of external websites is not associated with the Cooperative, which bears no responsibility for their content, regardless of whether it has partner relations with the owners of those websites.
  9. The Cooperative shall not owe compensation for damages to its Users for losses resulting from errors or defects in its use, computer viruses, or theft resulting from the use of the respective website of the Cooperative or a link to another site through it.
  10. The Cooperative has the right at any time and at its own discretion to unilaterally amend the terms and conditions for using its website in the event of legislative changes, the introduction of new rules, the necessity of which has arisen in the practice of the Information Portal, or to increase the quality of the services provided by the Information Portal. All amendments will be published on the Cooperative's website, including on zashtitnicite.bg. They shall enter into force from the moment of their publication, whereby it is assumed that all Users have been informed of the changes. It is the obligation and responsibility of the Users to periodically check for updates to the terms and conditions.
  11. All matters not explicitly settled in these terms and conditions shall be governed in accordance with the applicable legislation of the Republic of Bulgaria. In the event of a dispute, the Bulgarian court shall have competent jurisdiction. In the event that certain clauses of these terms and conditions, applicable to the contracts or applications thereto governing the relationship between the Users and the Cooperative, are or are declared null and void, this shall not affect the validity of the contract in its remaining part or the contract as a whole. The invalid clauses shall be replaced by both parties with other valid ones that correspond to the meaning and purpose of the contractual provisions. If no agreement is reached regarding their content, legal provisions governing similar relationships shall apply by analogy.

II. Services Provided

The Information Portal—the respective website of the Cooperative, including the website zashtitnicite.bg—is designed to provide informational services to its users.

III. Intellectual Property

  1. All intellectual property rights regarding the informational resources, the entire content, and the materials published on the Cooperative's website, including on the zashtitnicite.bg site, are protected under the Copyright and Neighboring Rights Act. Their use without the explicit prior written consent of the Cooperative constitutes an infringement and may lead to civil, administrative, and criminal liability in accordance with the applicable Bulgarian legislation.
  2. The Cooperative grants permission for headlines of materials or portions thereof published on its websites to be republished on other websites, provided that the respective website of the Cooperative is clearly cited as the source and an electronic hyperlink to it is integrated. The electronic hyperlink must be positioned and function in such a manner that it does not mislead third-party users with respect to the Cooperative, does not restrict these users within frames, and does not bind these users to an interface foreign to the Cooperative's websites. Content cited via an RSS feed may not be modified or distributed by any method derivative of the original RSS feed. The Cooperative has the right to terminate access to content provided via the RSS feed at any time without prior notice and without owing any compensation for damages.

IV. Assignment of Rights by the User

  1. By uploading user content (by clicking the "Submit" button or any other button with an analogous function within the respective upload form) that contains objects of copyright, hereinafter referred to as "Work" or "Works," the User grants the Cooperative the right to use the uploaded Works within the regular scope of the Cooperative's activities. This includes the ability of the Cooperative, at its sole discretion and through all technically available means, to integrate the Works into the content of the websites it creates and distributes, making them accessible to an unrestricted number of persons.
  2. The permission granted by the User under Section 1 also encompasses the right of the Cooperative, at its own discretion, not to credit the name of the User in their capacity as the author of the respective Work.
  3. The permission granted by the User pursuant to Section 1 shall be valid for the maximum permissible term specified under the Copyright and Neighboring Rights Act and shall cover the territory of the entire world.
  4. The provisions of these Terms and Conditions regarding the transfer of rights over materials published by the User shall continue to remain in force after the termination of the user's registration.
  5. The User agrees that no remuneration is due to them for the provision of materials and the assignment of rights specified in this section.
  6. By clicking the "Submit" button or any other similar button that uploads content to the website, the User declares and warrants that:
    1. they are the sole author of the provided material or have obtained the consent of all rights holders of the material for its publication on the Cooperative's websites in accordance with these Terms and Conditions. The User has informed the rights holders and obtained their consent to transfer all rights to use the material in favor of the Cooperative. The User undertakes to credit the author of the materials and the holders of copyrights and neighboring rights over objects included in the materials, while agreeing that the final decision to credit the author/holder of the neighboring right rests with the Cooperative;
    2. they bear full responsibility for the content of the published material;
    3. the content of the material does not violate these Terms and Conditions, applicable legislation, or the rights and interests of third parties;

V. Single Point of Contact

The central single point of contact of the Cooperative for communication with the authorities of the Member States, the European Commission, and the European Board for Digital Services, in connection with the implementation of Regulation (EU) 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act), as well as for the recipients of the Cooperative's services, is the following: Email address: [email protected]. Communication may be conducted in Bulgarian or English.

VI. Rules Regarding the Reporting of Illegal Content

  1. Any user has the right to submit a notice to the Cooperative regarding illegal content that they believe they have encountered on any part of the Cooperative's websites. This includes, but is not limited to, news and/or other copyrighted content created by the Cooperative's team, as well as content within the comments of other users.
  2. If the User believes that there is illegal content available or content that violates these Terms and Conditions, they may send an email to the address of the Central Single Point of Contact: [email protected]. In the email, it is necessary to complete a Notice explaining the reasons why they consider the content to be illegal or contrary to these Terms and Conditions, where this content can be located (URL), their (the User's) contact details, and a declaration that their statements are true and accurate.
  3. In the event of misuse and upon the frequent submission of notices by a specific User that are clearly unfounded, the Cooperative has the right to suspend the processing of notices from that User.
  4. Every submitted notice regarding illegal content shall be reviewed within 15 business days from the moment of its receipt, and the process shall be carried out by a team comprising a minimum of two employees of the Cooperative. Upon establishing the presence of illegal content, the team shall draw up a protocol detailing the findings and the subsequent measures taken.
  5. Upon the removal of illegal content by the Cooperative as a result of a notice submitted by a User pursuant to Section 2, the User shall receive a notification at the provided electronic contact address.

VII. Rules for Using Comment Sections and Regarding Content Moderation

  1. For the purposes of these Terms and Conditions and in accordance with the requirements of Regulation (EU) 2022/2065 on a Single Market for Digital Services and amending Directive 2000/31/EC (Digital Services Act), as well as in compliance with applicable Bulgarian legislation, "content moderation" represents the entirety of activities, whether automated or not, undertaken by the Cooperative's team aimed at detecting, identifying, and addressing Illegal Content or information incompatible with these Terms and Conditions uploaded in any manner to the websites' content by Users. These measures may include actions affecting the availability, visibility, and accessibility of the illegal content or information, such as reducing visibility, restricting monetization options, blocking access, or removing the content. The measures may also affect the Users' right to publish such information, such as closing or temporarily suspending their profile.
  2. Content moderation is carried out through algorithmic solutions driven by specialized software, according to predetermined criteria for identifying illegal content. These criteria are set by the Cooperative based on the general principles of legality in the Republic of Bulgaria, morality, good practices, and specific restrictions detailed below in these Terms and Conditions.
  3. The Cooperative's team conducts a systematic review and update of the technical condition and functionality of the software under Section 2, as well as the identification criteria under Section 2, no less than once every three months.
  4. When carrying out moderation that results in the deletion of content, the Cooperative shall note in place of the deleted text that it has been removed due to a violation of the Terms and Conditions for using the Cooperative's websites. This notice shall remain visible until the respective comment section is archived or removed from the website for another reason.
  5. Content may also be moderated through human review, whereby the Cooperative's team has the right at any time to remove and/or otherwise restrict the visibility of comments or other user content if they deem it illegal or in violation of the restrictions specified below in these Terms and Conditions.
  6. The Cooperative bears no liability for storage and has no obligation to retain or archive deleted user content in any manner.
  7. The removal of all comments under a given news item along with the news item itself shall not be considered content moderation when it has been completely deleted from the Cooperative's website due to editorial, organizational, operational, or legal reasons.

VIII. Appeal Procedure

  1. If a user notices that their content has been moderated in a manner that they consider unlawful, contrary to these Terms and Conditions, or otherwise affecting their rights, they have the right to submit a Complaint to the address of the Central Single Point of Contact: [email protected]. In the complaint, after providing their full name and telephone number for identification purposes, the user must specify which of their content was moderated and the reasons why they consider the moderation to be unlawful.
  2. Complaints under Section 1 shall be reviewed within 15 business days from the date of their receipt by a designated employee of the Cooperative (hereinafter referred to as the Complaints Officer). In the event of technical complexity, the Complaints Officer shall forward the complaint within a reasonable time to a colleague in the Information Technology department. In cases of legal or factual complexity, the complaint shall be directed for review to an employee of the Cooperative's administration who has been explicitly authorized by the management to rule on such complaints.
  3. The Cooperative shall issue a decision regarding the merits of each submitted Complaint no later than 20 business days after its receipt and shall take appropriate action (for example, restoring the visibility of a wrongfully hidden user comment), and the Complaints Officer shall notify the complainant of the decision and the actions taken in accordance with the requirements of Article 17 of the Digital Services Act - Regulation (EU) 2022/2065.
  4. The complaints specified in Section 1 shall be stored by the Cooperative in an electronic format for a period of 5 years from the date of their receipt, provided that the technical capacity exists to do so (hardware with sufficient memory storage capacity).

IX. Restrictions Regarding Content Shared by Users

1. Within comments, profile data, avatars, and signatures on the Cooperative's websites, users shall not:

1.1. Impersonate other forum participants by copying the name, avatar, or signature of an existing User;
1.2. Impersonate a public figure by using their name or photograph in their profiles;
1.3. Use obscene language, vulgar expressions, insults based on race, sex, ethnicity, or religion, incitement to racial discrimination, ethnic or religious intolerance, sexual discrimination or violence, offensive descriptions of the physical, intellectual, or moral qualities of specific individuals, spam, advertising content, pornographic content, copyright-infringing content, or share any other illegal content.

In the event of a violation of the above rules, the Cooperative has the right to deactivate the accounts of the violators. In case of deactivation, the user may submit a complaint in accordance with the procedure described in Section VIII.

2. Users of the Cooperative's websites have the following rights:

2.1. To share/publish opinions related to the content published on the Cooperative's platforms;
2.2. To reply to already published comments concerning the topic of a specific article;
2.3. To add links to other websites that are relevant to the discussed topic.

3. The Cooperative has the right to hide or delete comments when they include the following:

3.1. Spam or unsolicited commercial communications;
3.2. Comments that are irrelevant to the content of the discussed material;
3.3. Obscene or vulgar language, insults based on race, sex, ethnicity, or religion;
3.4. Incitement to racial, ethnic, or religious discrimination/intolerance, sexual discrimination, or violence;
3.5. Offensive descriptions of the physical, intellectual, or moral qualities of specific individuals, including other participants in the discussion;
3.6. Pornographic content or copyright-infringing materials;
3.7. Personal data protected under the Personal Data Protection Act;
3.8. Content written entirely in a foreign language.

Users who frequently publish content of the aforementioned types may temporarily or permanently lose their right to post comments. The Cooperative has the right to remove existing or newly created accounts suspected of being linked to sanctioned users.

4. The Cooperative shall not:

4.1. Alter the texts within the comments;
4.2. Hide or remove opinions or portions of comments unless they contain the types of content specified in Section 3 or other Illegal Content.

X. Limitation of Liability

  1. Users have the right to use the services provided by the Cooperative's websites, including the website zashtitnicite.bg, solely for personal and non-commercial purposes. The Cooperative makes every effort to maintain accurate, up-to-date, and reliable information on its websites, although occasional discrepancies or omissions may occur. The Cooperative shall not be held liable for any consequences, including potential damages, related in any way to the access, use, or inability to use its websites. All information on the websites is provided in accordance with applicable Bulgarian legislation, without any warranty from the Cooperative regarding its invulnerability and safety from malicious behavior by third parties.
  2. The Cooperative bears no liability for damages resulting from user-published content on any of the Cooperative's websites. The User is obligated to indemnify the Cooperative against any claims, asserted through judicial or extrajudicial proceedings, by third parties, authors, and/or holders of neighboring rights over materials published by the user on any of the Cooperative's websites, and shall fully satisfy any claims asserted against the Cooperative at their own expense. The Cooperative is not liable for subjective perceptions and interpretations of the accuracy, completeness, and usefulness of the informational resources on its websites.
  3. The Cooperative is not responsible for the information (including its completeness and reliability) contained on websites to which the Cooperative's websites provide hyperlinks.
  4. The Cooperative has the right to compensation for all damages, expenses, and third-party claims resulting from a violation of these Terms and Conditions and/or the unauthorized use of the website's services.
  5. If the Cooperative becomes the subject of a lawsuit or other legal action as a result of your behavior or content you have published, we reserve the right to defend or settle the claim at our discretion. Upon our request, you must provide full cooperation in defending against such a claim.
  6. You, as a user, agree to indemnify and hold harmless the Cooperative and our employees, directors, representatives, and licensors from and against any claims, losses, damages, costs, or legal expenses (including reasonable attorneys' fees) arising out of your behavior, your violation of these Terms and Conditions, and/or unauthorized use of the website's services.

XI. Personal Data Protection

  1. The Cooperative is a data controller in accordance with Regulation (EU) 2016/679 and the Bulgarian Personal Data Protection Act. It undertakes to ensure the protection of information containing personal data provided by users online through completed registration forms. Disclosure of this data is possible only when the user has personally filled it into fields designated as public or within the respective form designated as "Settings," as well as when the information is requested by competent state authorities and officials authorized by law to collect personal data, subject to regulatory requirements.
  2. The Cooperative may provide the collected statistical information regarding website traffic to advertisers/advertising agencies that maintain statistics on clicks and other actions of users on their ad banners and links, compile internal statistics, as well as for its own and/or its Partners' direct marketing purposes. By accepting these Terms and Conditions, the User consents to the processing of the personal data provided by them when filling out the registration request for direct marketing purposes. The User has the right to object to the processing of their personal data for direct marketing purposes by sending a written notice to the Cooperative at the following contact address or email: [email protected].

The sending of information regarding changes to the registration conditions or the General Terms and Conditions for using the website shall not be considered direct marketing.

XII. Services Requiring Registration

  1. The Cooperative has the right to require mandatory registration for access to all or specific services. Upon a request to use specific services, the Cooperative may require users to accept additional contractual terms, which shall apply to the relationship between the parties alongside these Terms and Conditions.
  2. Users have the opportunity to obtain free, full access for a specified period from the website owner to the respective sections that require registration, provided they create their own user profile. Within their profile settings, users undertake to provide complete, true, and accurate information, complying with the requirements of these Terms and Conditions.
  3. The Cooperative reserves the right to decide whether to grant a profile/account to a user, as well as to remove or restrict user profiles that it deems unacceptable at its sole discretion, or in the event of reasonable suspicion of a violation of these Terms and Conditions or the applicable legislation within the territory of the Republic of Bulgaria or the EU.
  4. The Cooperative reserves the right to terminate the provision of free services for which no specific deadline has been determined by publishing a notice on the respective website.

XIII. Registration and Identification

The Cooperative identifies the users of the website by storing log files on the website's server or within the database associated with the website.

The Cooperative has the right to collect and use information about users based on and for the purposes of performing this contract, entered into with the user under general terms and conditions. The information by which a user can be identified may include personal data described in these terms and conditions, as well as additional data that the user voluntarily provides upon registration or any other information that the User enters, uses, or provides when utilizing the services and functionalities of the website.

Only individuals aged 18 and older may register on the website. During the registration process, the user confirms their age by checking a checkbox declaring that they are at least 18 years old. The Cooperative shall exercise due diligence to protect the user's information, except in cases of force majeure, accidental events, or malicious acts by third parties.
Within the registration form completed by the User upon registration, the Cooperative indicates the mandatory or voluntary nature of providing the data and the consequences of refusing to provide it.

The Cooperative may disclose personal data to third parties only in cases provided for by law or with the explicit consent of the user.

Registration is carried out by completing the electronic form on the website and expressing consent to the terms and conditions and the privacy policy. Clicking the "Register" button constitutes an electronic statement by which the user confirms that they are familiar with the terms and conditions and the privacy policy, accepts them, and undertakes to comply with them. The Cooperative may store the user's IP address and any other information necessary to identify and reproduce the electronic statement of acceptance of the terms and conditions in the event of a legal dispute. The Terms and Conditions and the Privacy Policy are accessible on the Cooperative's website in a manner that allows for their storage and reproduction.

When completing the registration application, the User is obligated to provide complete and accurate data and to update it within 7 days of any change. The User declares their consent to provide the required personal data, thereby warranting that the data provided during the registration process is true, complete, and accurate, and will promptly update it upon any change. In the event of providing false data, the Cooperative has the right to terminate or suspend the provision of services and the maintenance of the User's registration immediately and without prior notice.

Upon successful registration, the user receives a unique username and password to access the services available via the website. The username does not grant any additional rights other than those specified in the terms and conditions. A person registering in their capacity as a representative of a legal entity is obligated to enter their full name and address, or the name of the legal entity they represent, respectively.

The User is obligated to take all necessary measures to safeguard their password, not to disclose their password to third parties, and to immediately notify the Cooperative in the event of unauthorized access, as well as upon any probability or suspicion thereof. The User bears full responsibility and risk for safeguarding their password, as well as for all actions performed by them or by a third party using their password or carried out through their profile, respectively.

XIV. Rules Upon Termination of Registration

Upon the termination of a User's registration on the Cooperative's websites, the Cooperative has the right to continue using the Works it has deployed within the statutory time limit and subject to the conditions of Section IV.

XV. Amendments to the Terms and Conditions

The Cooperative reserves the right to amend these Terms and Conditions at any time by promptly publishing the changes on the website.

For all matters not settled within these Terms and Conditions, the applicable legislation of the Republic of Bulgaria shall apply.

These Terms and Conditions were approved by the Chairman of the Management Board of the Cooperative on September 1, 2026.

Last updated: September 1, 2026

This privacy policy will inform you about how we process your personal data and what your rights are. Please read this privacy policy carefully before using our Services.

This privacy policy applies to your use of any products, services, content, features, technologies, or functions, and all related websites, mobile applications, mobile sites, or other online mobile applications offered to you by us (collectively, the "Services").

1. Who We Are

The Data Controller of your data for the purposes of our services is COOPERATIVE "ZASHTITNICITE", a cooperative registered in the Commercial Register and the Register of Non-Profit Legal Entities at the Registry Agency under UIC 208103449, with its registered office and management address at: Neofit Rilski Village, Vetrino Municipality, Varna District, which provides you with our Services in accordance with our Terms and Conditions (hereinafter referred to as "ZASHTITNICITE", "we", "us", or "our" in this privacy policy).

2. What Data We Collect About You

2.1. Data Provided Through Direct Interaction: Registration and Other Account Information

When you register to use our Services, we may collect the following information about you:

  • if you register directly on our platform, you will be asked to provide your email address, first name, last name, and telephone number;
  • if you register using your Google account: first name, last name, email address, and the URL to your Google profile picture;
  • if you register using your Facebook account: first and last name as they appear on your Facebook account, the email address associated with your Facebook account, your Facebook ID, and the URL of your Facebook profile picture. In the event that you have granted permission to Facebook through their in-app privacy option (which appears immediately before you register for our Services), we may collect your gender, age, or email address depending on the permissions granted by you;
  • if you register using your Apple ID account: your first name, last name, and email address; you may choose whether to share your email address with us when logging into your Apple ID account.

and

Depending on the choices you make during login to our Services or during the process of engaging our Services, you may choose to provide the following additional personal data:

  • your name;
  • email address;
  • mobile number;
  • your payment information, in the event that you wish to use our paid services, which, depending on the payment method used, includes data regarding:
    • your credit/debit card (cardholder name, card expiration date, credit/debit card type, and the last four digits of your credit/debit card number);
    • your mobile number;
    • your email address.

Account Verification

We verify the accounts of ZASHTITNICITE users using Email/SMS confirmation to ensure that each account is linked to a real and unique user. This validation process begins after you initiate the registration process. To confirm your account, we will send you an email to the email address you provided and/or an SMS to a valid mobile number provided by you. This process is completely free of charge. Once your account is verified, you will be able to use our Services and post your comments.

If you do not agree to verify your account, it will remain inactive, and you will not be able to use our Services.

Account validation is performed only once for each account until it is successfully confirmed via Email/SMS by the user.

Once you confirm your account, it will remain linked to the email address used for the Email confirmation and/or the mobile number used for the SMS confirmation. If you wish to change the email address or mobile number associated with your account, you will need to contact our support team.

Communication

Recording of telephone calls with our customers

When you call or choose to be called by one of our customer service representatives, we record the call, provided that you explicitly consent, for the purpose of improving our customer interaction practices.

Audio and video recording for specific user interaction studies

When you explicitly consent to participate in user interaction studies organized by ZASHTITNICITE from time to time, we will record the interaction with our team. For each study organized by ZASHTITNICITE, we will provide you with specific information regarding how we process your personal data and the purpose for which we do so.

Participation in our user surveys

From time to time, we will provide you with our user surveys to measure your overall satisfaction with the quality of our services. For this purpose, we will only use a session ID (this is a random identifier assigned to you when you download our mobile application or visit our website). In addition, you may choose to provide us with your contact details, such as an email address and mobile number, upon our request to contact you and invite you to attend one of our user experience (UX) tests or an interview with our team. Please note that the information you provide in response to our survey questions may sometimes contain personal data voluntarily provided by you within your answers.

2.2. Information We Collect Automatically When You Use Our Services

When you use our Services, we automatically collect the following information about you:

Device Information

  • We collect device-specific information, such as operating system version and unique identifiers. Examples include the name of the mobile network you use, your IP address, your device's language settings, device brand and type, operating system and version of the device, browser type and version, and information regarding device-specific software, such as fonts, system and browser time zone, and available video and audio formats. If you are logged in, we link these device identifiers to your account.

Location Information

  • Depending on your device permissions, if you post an item within our Services, we automatically collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, Wi-Fi access points, and cell towers. Your location data allows you to see user items near you and assists you in posting items at your current location. In the event that we require your location data, we will first display a pop-up window asking you to choose whether to allow or deny us access to your location data. If you do not allow us access to your location data, you will still be able to use our Services, but with limited functionality. If you do grant us access to your location data, you can always change this later by accessing the settings of our website or mobile application and disabling the permissions related to location sharing. To learn more about the purposes of using your location data and the way this data is processed, please refer to Section 4.2 (ii) of this Privacy Policy.

Customer and Log Data

  • Technical details, including your device's Internet Protocol (IP) address, time zone, and operating system. We will also store your login information (date of registration, date of last password change, date of last successful login), as well as your browser type and version.

Clickstream Data

  • We collect information about your activity within our Services, which includes the websites from which you accessed our Services, the date and time stamp of each visit, searches you performed, advertisement listings or ad banners you clicked on, your interaction with such advertisements or ad listings, the duration of your visit, and the order in which you access content within our services.

Cookies and Similar Technologies

We use cookies to manage our users' sessions, store your preferred language selection, and provide you with relevant advertisements. "Cookies" are small text files transferred from a web server to your device's hard drive. Cookies can be used to collect the date and time of your visit, your browsing history, your preferences, and your username. You can configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our services may become inaccessible or fail to function properly. Below you will find more information on how we share this information with analytics providers and advertising partners.

2.3. Data from Third Parties or Publicly Available Sources

We receive personal data about you from various third parties and public sources, which we may combine or link with the personal data we collect from you through our Services. In particular, this includes the following information:

  1. if you register using your Google account: we receive the email address associated with your Google account (to create your account and send you system notifications and marketing communications), your Google ID, and your full name (used as your username when you use our Services), as well as the URL of your profile picture (to create a profile picture for your ZASHTITNICITE account);
  2. if you register using your Facebook account: we receive the email address associated with your Facebook account (to create your account and send you system notifications and marketing communications) and information from your public profile, including your Facebook ID, first name, and last name (used as your username when you use our Services), as well as the URL of your Facebook profile picture (to create a profile picture for your ZASHTITNICITE account);
  3. certain technical and usage information from analytics providers, such as Google Analytics 360, for statistical purposes and to analyze the usage of our Services, improve our Services, and for online marketing;
  4. if you choose to store your payment card details with us: we receive the following card-related data from our payment partners, such as ePay: first and last name, card expiration date, and the last four digits of the card number;
  5. public authorities provide us with a username, telephone number, and email address when they request ZASHTITNICITE to conduct verifications or provide these authorities with more data in the context of fraud prevention activities.

3. Do We Collect Data from Children?

Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from individuals under 18. If we become aware that a person under the age of 18 has provided us with personal data, we will delete it immediately.

4. Why Do We Process Your Personal Information?

We will use your personal data only when the law allows us to. Most commonly, we will use your personal data under the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests, and we believe that your interests, those of other data subjects, or your fundamental rights and freedoms do not override our legitimate interests, for example, to improve our services and to make our services safe and secure.
  • Where we need to comply with a legal or regulatory obligation.

Under certain circumstances, we may also process your personal data based on your consent. If we do so, we will inform you of the purpose and the category of personal data to be processed at the time we request your consent.

Below, we have set out a description of the reasons why we use your personal data and which of the legal bases we rely upon to do so. We have also identified what our legitimate interests are, where appropriate.

4.1. For Providing Access and Delivering Services

  1. If you log in using your mobile number or email ID, we use your first and last name, mobile number, and/or email address to identify you as a user and to grant access to our services.
  2. If you log in using your Facebook account, Google account, or Apple ID account, we use your first and last name and your email address associated with that account, as well as the URL of your profile picture (except when you use an Apple ID account), to identify you as a user of our services and to grant you access to our Services. The aforementioned login data is also used by us to deliver our Services to you in accordance with our Terms of Use.
  3. We use third-party payment service providers to process any payment you make for our Services. Depending on the payment method, you may be asked to provide us with your payment and credit card details, which we will then provide to the payment service provider to process your payment. We do not store your credit card information unless you choose the option to save such information to facilitate recurring payments without having to re-enter your details each time. In such cases, we only store your cardholder name, card expiration date, card type, and the last four digits of the card number. We do not store any credit card verification code values (CVV) and simply forward such values and your credit card number in an encrypted manner for the purpose of processing your payment by our payment service provider.

We process the above information for the adequate performance of our contract with you.

4.2. For Improving Your Experience with Our Services

  1. We use clickstream data to:
    • offer you tailored content, such as providing you with more relevant search results when you use our services;
    • determine how much time you spend on our services and how you navigate through our services in order to understand your interests.

      For example, we may provide you with suggestions for content you can visit based on the content you have clicked on.

  2. If you choose to provide us with your location data, we use your location data for the following purposes:
    • to compile anonymous and aggregated information regarding the characteristics and behavior of ZASHTITNICITE users, including for the purposes of business analysis, segmentation, and the development of anonymous profiles;
    • to improve the performance of our Services and to personalize the content we target toward you. For example, using location data, we display advertisement listings that are near you or news/article information within the area of your location;
    • for this purpose, the Google Maps service is integrated into our Services. Google Maps is provided by us and Google, acting as independent controllers. This means that both Google and we are responsible for the processing of your location data within the context of Google Maps. In any case, we will not process your location data for purposes other than those explained in this privacy policy. However, Google may process such location data for its own purposes, as explained in the Google Privacy Policy. The use of Google Maps through our Services is subject to the Google Maps/Google Earth Additional Terms of Service.
  3. By utilizing the contact information in your account, which includes your email and mobile number, we map the various devices (such as desktops, mobiles, tablets) used by you to access our services. This allows us to link your activity within our Services across different devices and helps us provide you with a seamless experience, regardless of which device you use.
  4. We use the images you upload, along with the descriptions and prices you provide in your advertisement listings, to train machine learning models to personalize search results regarding ad ranking and user interest, to improve the identification and presentation of advertising elements, and to enhance the search functionality. This helps us improve our Services and provide you with a better user experience.

    To display and recommend listings of advertisements/news/articles within our Services that may be of interest to you, we deploy algorithms that utilize information related to your browsing behavior, clickstream data, your user ID, and your location data, provided you have granted us permission to use it. We use this form of automated decision-making based on our legitimate interest in improving our Services and providing a better user experience by offering you more relevant ad listings/news/articles.

  5. By consistently utilizing your session ID (a random identifier assigned to you when you download our mobile application or visit our website), from time to time we will provide you with user surveys designed to determine your satisfaction with the quality of our services. When providing you with a survey, we may also request your email or mobile number in order to contact you and invite you to attend one of our user experience (UX) tests or an interview with our team.

We process the above information for the adequate performance of our contract with you and based on our legitimate interest to improve your experience with our services.

4.3. To Provide You with Safe and Secure Services

  1. We use your mobile number, log data, and unique device identifiers to administer and protect our services (including troubleshooting, data analysis, testing, fraud prevention, system maintenance, support, reporting, and data hosting).
  2. We collect certain information from and in relation to the electronic device through which you access our Services, based on our legitimate interest in preventing fraud within our Services. The information we collect includes your user ID (depending on whether you are logged in), the ZASHTITNICITE country domain, IP address, device language settings, device brand and type, operating system and version of the device, browser type and version, and information regarding device-specific software such as fonts, system and browser time zone, and available video and audio formats. This device-related information is used to determine whether the same device is being used when users interact with our Services. We link this information to a user fraud score, based on which we may ban certain users. For more information regarding this, please refer to our Cookies and Similar Technologies Policy. If you believe your account has been wrongfully banned, you can contact us via email at [email protected]; in this case, our team will review the decision to ban your account.

We process the above information for the adequate performance of our contract with you and based on our legitimate interest in preventing fraud and improving the overall quality and efficiency of our Services.

4.4. To Promote and Offer You Services That May Be of Interest to You

  1. We use your email address and mobile number (via SMS or Viber) to make offers and recommendations regarding our services that may interest you.
  2. To send you email messages with offers and recommendations regarding advertisement listings or our Services, we deploy algorithms that utilize information based on your clickstream data. We will always provide you with the option to opt out of such communications by including an unsubscribe link. We use this form of automated decision-making based on our legitimate interest in improving our Services, increasing the number of transactions within our Services, and ensuring a better user experience by offering you more relevant ad listings.
  3. We use clickstream data to monitor and report the effectiveness of campaign delivery to our business partners and for internal business analysis.
  4. If you choose to provide us with your location data, we may use your location data to measure and monitor your interaction with third-party advertising banners that we place within our services.

We process the above information based on our legitimate interest in undertaking marketing activities to offer you Services that may be of your interest. Specifically, you may receive certain marketing communications from us:

  • through any preferred means of communication, if you have requested such information from us;
  • via email, regarding similar products and services, if you already use our Services or have acquired some of our products;
  • by phone or email, if you provided your details when participating in a contest; or
  • by phone or email, if you registered for a promotion.

You can request that we stop sending you such marketing communications at any time by clicking the opt-out link in the email sent to you or by changing the notification settings in your account.

In cases other than those mentioned above, we will use your email and mobile number to send you direct marketing communications (via email, push notifications, SMS / Viber, or phone calls) only if you have given us your consent to do so by checking the corresponding box upon registration within our Services. You can always change your mind and withdraw your consent in the notification settings of your ZASHTITNICITE account.

In the event that you experience issues with changing your notification settings, please contact us via email at: [email protected].

4.5. To Provide You with Quality Customer Support Services

  1. We record your telephone calls with members of our customer support team only upon your explicit consent.
  2. We access the personal data you share with us via our emails, and we may share it with our partners (other users who are selected and verified by ZASHTITNICITE) who assist us in better delivering user-assistance services.
  3. If you consent to participate in user interaction studies organized by ZASHTITNICITE from time to time, we will record your interaction with our team to improve our Services.

We process the above personal data to further analyze your interaction with our customer relations team, with our partners (as applicable), and to improve the manner in which our team members serve users.

You may withdraw your consent at any time and free of charge by contacting us via email at: [email protected].

5. How Will We Inform You of Changes to Our Privacy Policy?

We may amend and update this privacy policy from time to time. We will notify you of material changes to this privacy policy, as applicable and as required by applicable laws, for instance, by placing a prominent notice within our Services, sending a message through our Services, or sending an email. If you do not agree with the way we process your personal data and the choices we provide to you, you can close your account at any time by accessing your account settings and choosing to delete your account.

6. Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. If you wish to exercise any of the rights set out below, please go to your account / privacy settings or contact us:

  • Right to request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Right to request correction of any of the data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Right to request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise, or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Right to request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Please note, however, that for certain purposes we may be legally obligated to retain your data.
  • Right to object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. You can exercise your right to object in the following ways, depending on the processing activity you want us to terminate:
    • for marketing emails, click the unsubscribe link in our emails;
    • for SMS / Viber marketing, push notifications, or phone calls, change your notification settings in your account to opt out;
    • for cookies, click "opt out" in our consent management platform, and for any objection to the processing of your data in general, you may contact us.
  • Right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Right to withdraw consent to the processing of your personal data at any time. This does not affect the lawfulness of any processing we have already carried out based on previously given consent.

No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request under these circumstances.

Time limit for response: We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Furthermore, you have the right to make a complaint at any time to your competent data protection authority, as specified in this policy.

However, before submitting a complaint to the data protection authority, we would appreciate the opportunity to deal with your concerns first; therefore, please contact us via email at: [email protected].

7. Communication and Marketing

We will communicate with you via email, SMS, or through in-app notifications in connection with our Services, to verify your account with us, to inform you in the event that your account has become active, and for other transactional messages related to our services. As it is imperative for us to provide you with such transactional messages, you may not be able to opt out of them.

8. With Whom Do We Share Your Data?

We may need to share your personal data with the parties set out below for the purposes specified in this policy.

Third-Party Service Providers: We use third-party service providers to help us deliver certain aspects of our Services, as well as to maintain and monitor our Services. In this context, your personal data may be shared with the following recipients or categories of recipients:

  • payment service providers, such as ePay or PayPal, may receive your personal data for the purpose of processing payments you wish to make through our Services; for executing payments in connection with our services, whether by card or wire transfer, we use ePay AD, registered in the Republic of Bulgaria, with its registered office and management address at: 16 Ivan Vazov Str., Sofia 1000, registered in the Commercial Register under UIC 131409398 ("ePay");
  • cloud service providers, such as Amazon Web Services, Inc. (AWS), Google Ireland Limited (Google Cloud), or Microsoft Corporation (Microsoft Azure), which may receive some of your personal data for cloud storage purposes;
  • integrated third-party tool providers, such as Google Ireland Limited (Google Maps), which may receive your location data for the purpose of improving the performance of our Services and personalizing the content we target toward you;
  • marketing communication service providers, such as The Smarts or RTB House, which may receive some of your data for the purpose of organizing and conducting marketing communication campaigns;
  • marketing communication service providers, such as Intercom, may receive some of your data for the purpose of organizing and developing marketing communication campaigns.

These third-party service providers may be located within or outside the EEA.

We conduct background checks on our third-party vendors and require them to respect the security of your personal data and to treat it in accordance with the law. We do not allow them to use your personal data for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.

Advertising and Analytics Providers: To improve our Services, we will sometimes share your information with analytics providers, such as Google Analytics 360, who (i) help us analyze how people use our Services to improve our Services and (ii) assist us in online marketing and interest-based advertising. For the most part, we share your information with them in a non-identified form to monitor and report the effectiveness of campaign delivery to our business partners and for internal business analysis. This information typically includes a cookie ID, an (anonymized/truncated) IP address, a referral URL, as well as browser and device information. By analyzing your browsing behavior within our Services through cookies with the help of analytics providers, we are able to better understand the usage of our Services, improve our product, and display more relevant advertisements/news/articles to you. We may share your cookie ID (first-party and third-party cookies) with our advertising partners, which allows us to show you more relevant third-party advertisements within our services based on your browsing behavior outside our services. To control and manage your ad settings, you can access the settings via a link in the footer of our website. For more details regarding our advertisers and analytics providers, please refer to our Cookies and Similar Technologies Policy.

Mergers and Acquisitions: If (a part of) our business or our assets are reorganized, sold, transferred, or merged with another business, your personal data will be disclosed and transferred to the new business owners. In such cases, we will take all actions required by law, which may include notifying you and providing you with a choice as to whether you wish to continue using our Services.

Law Enforcement Agencies, Regulatory Authorities, and Others: We may disclose your personal data to law enforcement agencies, regulatory authorities, state or public bodies, and other relevant third parties to comply with any legal or regulatory requirements.

9. International Transfers of Personal Data

Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

You can obtain a copy of the relevant and implemented safeguards by contacting us.

10. Where Do We Store Your Data and for How Long?

The data we collect about you will be stored and processed both within the EEA and on secure servers to ensure the best possible user experience, for example, for fast loading/rendering of the website or mobile application.

We will retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We store the personal data associated with your account for as long as you are a registered user or until you delete your account, in which case we will ensure that your data is deleted without undue delay and as soon as possible, when technically feasible. Depending on the Service you have used and the systems in which your data is stored, the deletion of your data may take a maximum of 3 months from the date of your request. During this period, all access to your data will be restricted or blocked immediately.

If there has been no activity in your account for a period longer than 24 months, we will close your account and delete all personal data stored within it, meaning you will no longer be able to access and use it. Before closing your account, we will notify you to provide an opportunity to keep your account active, for example, by logging into your account.

Once your account is closed, we may retain certain data to the extent necessary (i) to comply with our legal obligations, such as for tax, accounting, and auditing purposes, or (ii) to settle a legal claim or dispute or to comply with a request from a public authority (for example, in connection with law enforcement). We will only retain data that is relevant to such purposes and will delete it once the applicable retention or limitation periods have expired or after the relevant legal purpose has been fulfilled.

For the purposes of customer safety, security, and fraud prevention, we may store certain data associated with your closed account, such as your advertisement listings, your IP address, moderation information, and user experience data, for a maximum period of 14 months after closure.

Personal data related to cookies is stored for the period corresponding to the lifespan of the cookie type or until deleted by you. You can read more about this in our Cookies and Similar Technologies Policy.

If you have any questions regarding the retention period of your data, please contact us.

11. Technical and Organizational Measures and Security of Processing

All information we receive about you is stored on secure servers with implemented technical and organizational measures that are appropriate and necessary to protect your personal data. We continuously assess the security of our network and the adequacy of our internal information security program, which is designed to: (a) help protect your data against accidental or unlawful loss, access, or disclosure; (b) identify reasonably foreseeable security risks to ZASHTITNICITE; and (c) minimize security risks, including through risk assessment and regular testing. Furthermore, we ensure that all payment data is encrypted using SSL technology.

Please note that despite the measures we have implemented to protect your data, the transfer of data over the internet or other open networks is never completely secure, and there is a risk that your personal data may be accessed by unauthorized third parties.

12. Links to Third-Party Websites

Our services may contain links to third-party websites or applications. If you click on any of these links, please be aware that each of them will have its own privacy policy. We do not control these websites/applications and are not responsible for their policies. When you leave our Services, we encourage you to read the privacy notice of every website you visit.

13. Contacts

For additional information or to exercise your rights, please check your account/privacy settings or contact our privacy office via email at: [email protected].

14. Data Protection

For complaints regarding data protection, you can contact your competent data protection authority. You may exercise this right by contacting the authority of your place of residence, place of work, or the location of the data controller.

In Bulgaria, the competent data protection authority is:

Commission for Personal Data Protection (CPDP)

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592

Telephone:

  • For inquiries regarding complaints, notifications, and questions: +359 2 91-53-519; Fax: +359 2 91-53-525
  • For consultations on the application of Regulation (EU) 2016/679 and national data protection legislation: +359 2 91-53-555

Website: http://www.cpdp.bg/

Cookies and Similar Technologies Policy

PLEASE READ THIS COOKIES AND SIMILAR TECHNOLOGIES POLICY CAREFULLY BEFORE USING THIS WEBSITE OR APPLICATION.

Last updated: September 1, 2026

General Information

1. What are cookies?

Cookies are small text files that can be placed on your device (such as a computer, smartphone, or tablet) when you visit a website or use an application. These files contain information about the user's interactions with the website and are used for various purposes, including improving user experience, tracking user behavior, and personalizing content. Cookies play an essential role in the functioning of websites and ensure a personalized browsing experience.

We also use other technologies similar to cookies. We use them to transmit the information we have collected about you when you visit our website to other applications.

2. Why do we use cookies?

Cookies perform various functions, including facilitating navigation and storing your preferences, so that we can show you relevant content and improve your overall user experience.

We use cookies:

  • to ensure the proper functioning of our services;
  • to guarantee the effectiveness of our security measures and detect any fraudulent activities, including identifying your device;
  • to provide you with relevant advertisements or content, as cookies help us manage the ads and content you see and measure their effectiveness;
  • to manage your preferences and improve certain features of our services. This may include collecting information about the date and time of your visit, your browsing history, and your language preferences;
  • to analyze how our services are accessed, used, and how they perform. We use this information to maintain, manage, and continuously improve our services;
  • to show you advertisements based on the content you view, the application you use, your approximate location, or your device type, provided that you have given your consent.

3. What type of cookies and other technologies do we use?

Our services deploy the following types of cookies:

Cookie Purpose Your consent is required
Strictly Necessary Cookies

Also known as "essential cookies," these cookies are necessary for the functioning of the website/application and cannot be disabled in our systems. They are usually set to respond to actions you take to receive services, such as setting your privacy preferences, logging into the website, or filling out forms. You can configure your browser to block or alert you about the presence of these cookies, but then some parts of the website will no longer work. These cookies do not store personal data.

This group includes cookies that:

  • ensure security, fraud prevention, and debugging;
  • guarantee that from a technical standpoint, we can deliver advertisements or content to you;
  • serve to match and combine offline data sources to ensure synchronization between your online and offline activities;
  • identify your device by receiving and using automatically sent device characteristics
 No
Performance Cookies

These cookies allow us to count visits and visitor traffic sources, usability, transparency, and other features that enable us to measure and improve the performance of our website/application. This helps us understand which pages and which of their elements are more or less popular and see how many people visit this website/application. All information these cookies collect is aggregated and therefore anonymous, unless you provide your additional consent, which allows us to identify your internet browser and device in cookies related to advertising and its audience. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.

 Yes
Functional Cookies

These cookies enable the website/application to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

This group includes cookies that ensure the linking of multiple devices to prevent activities deemed fraudulent or in violation of our Terms and Conditions. These cookies are set to "always active" as they aim to ensure the continuous and safe use of our services.

 Yes
Marketing and Targeted Advertising Cookies

These cookies may be set on our website/application by us or our advertising partners. These companies may use them to build a profile of your interests and show you relevant advertisements on other websites. This type of cookies does not directly store personal information but relies on uniquely identifying your internet browser and device. If you do not allow these cookies, you will experience less personalized advertising.

These cookies may also allow us and our partners to generate reports based on a combination of datasets (such as user profiles, statistics, market research, and analytics) regarding user interactions with advertising or non-advertising content.

This group includes advertising cookies that help us deliver relevant ads to you and measure the effectiveness of advertisers' campaigns by analyzing your interaction with the advertiser's advertisements. For example, this helps us determine how many times users clicked on a specific advertiser's ad and visited their website.

This category also includes "social media cookies"—a type of marketing cookies used by social media platforms to track users' browsing activities across different websites. The purpose of social media cookies is to enable these social media platforms to identify users and track their behavior on other websites/applications. Social media cookies are considered marketing cookies and fall into the category of non-essential cookies, as they are used for purposes beyond the core functionality of a website.

 Yes
Advertising Tracking and Third-Party Advertising Cookies via Google and Other Providers

These cookies are set by our partners and vendors (third-party cookies) and facilitate the tracking and display of third-party advertisements via Google and other providers. You can read more information regarding Google Ads here: https://policies.google.com/privacy?hl=en-US

 Yes

4. Other Related Technologies

Our services utilize other technologies with effects similar to cookies, namely:

  • Web Beacons – these are small and often invisible graphic images or objects embedded within a webpage (also known as "pixel tags" or "clear GIFs"). We use web beacons in conjunction with cookies to identify our users and analyze their behavior.
  • Device Fingerprinting – this technique involves combining specific information that we collect from the device through which our users access our services. When you browse our website or use our mobile application, we receive certain information from and in relation to your device and its configuration, such as your IP address, the ZASHTITNICITE country domain you are using, your device's language settings, the brand and type of your device, your device's operating system and version, the browser type and version, and software information about the specific device.

Based on this user device information, we create a specific device fingerprint. The device-related information and fingerprint we obtain are not unique; rather, they represent a dataset indicating certain information about the device used to access our services at a given time. We are unable to identify a user solely based on the collected device information. This device-related information allows us to cross-reference user accounts with a corresponding fraud score based on a partially automated process, utilizing algorithms combined with human review and moderation. If the fraud score indicates that a user account is highly likely to be fraudulent, we will block the respective user and account. The information we receive within this process is used solely for the purposes of customer safety, security, and fraud prevention, and is bound by strictly limited access rights for selected customer safety and security specialists at ZASHTITNICITE. We do not share this information with third parties. The use of this device fingerprinting technique is necessary to keep pace with constantly evolving online fraud trends and to ensure that our services remain safe and secure for our users. For additional information regarding what you can do if you believe your profile has been wrongfully blocked, please refer to our Privacy Policy.

Our services may include links to third-party websites or applications, including those of our partners. Please note that these third-party websites may also use cookies. We do not manage these third-party websites and are not responsible for the cookies they set or access. If you click on any of these links or applications, please be aware that each of them has its own cookies policy. Therefore, we ask you to read the cookies policy of other websites or applications before using them.

Detailed Information

1. What you should know about cookies

Cookies provide you with a better and faster internet browsing experience. A cookie is a small text file that stores internet settings. Almost every website uses cookies or similar technologies. Cookies are downloaded by your internet browser and placed on your device during your first visit to a given website.

The next time you visit the same website using the same device, the site that originally triggered the cookie setting will recognize that you have visited the site before and, in some cases, will adapt the content to match your previous visits. In this way, your interaction with the website can be tailored to your interests and preferences.

Among other purposes, we use cookies to improve your experience when using our services by remembering your preferences. For example, on many e-commerce websites, if you add a product to an online shopping cart without completing the checkout process, you can still see the same product in the shopping cart during your next visit to that same website. This is an example of how cookies are deployed to remember your preferences. Without the use of cookies, your interaction with our services would be less convenient.

First-Party and Third-Party Cookies

Cookies can be either first-party or third-party. A first-party cookie is one that you receive directly from ZASHTITNICITE when you use our services. A third-party cookie is one that you receive from another party, such as Google. We do not control the activities of third parties on other websites. However, we may work with certain third-party providers, such as Google, to allow their cookies to function through our services so that we can learn more about your user experience on our website and better personalize our services for you.

Persistent and Session Cookies

A persistent cookie is one that is stored by the web browser on your device until it expires or until you delete it. The expiration date of a persistent cookie is determined by its creator and can be a specific date or after a certain session time has elapsed. This means that throughout the lifespan of the cookie, its information will be transmitted to its creator's server every time the user visits the website to which it belongs, or another website configured to check for that cookie (such as an advertisement placed on that website). For this reason, persistent cookies are also referred to as "tracking cookies."

A session cookie is created temporarily on your device to be used by the website during your visit. This type of cookies can store the information you enter and track your activity within the website. A session cookie is deleted once you leave the website or close your web browser. A good example of a session cookie is the shopping cart on an e-commerce site. The session cookie stores the products added to your cart so they are not forgotten while you browse products on other pages of the website. Thanks to the session cookie, all products will be in the cart when you proceed to the checkout page.

For more information about cookies, visit www.allaboutcookies.org.

2. How Do You Manage Cookies?

Within our services, we provide you with full control and the option to opt out at any time whenever third-party plugins or tools connected to the servers of an external service provider are used. When you click the "Review Purposes" button displayed in our cookie banner, you will be able to access the preference management window. There, you will find a comprehensive list of the cookies we use, as well as detailed information about the cookies set by our advertising partners and other providers, and you can also check the purposes for which we use these providers. With a single click, you can enable or disable all non-essential cookies, whether they are set by us or by any of our partners. Cookies can be enabled/disabled by entire category or individually.

If you wish to manage your consent settings, you can do so at any time by accessing the "Cookie Settings" section, which can be found in the footer of our website.

Please note that the preference management window itself is provided by one of our service providers and requires the transmission of certain data (your IP address and user ID) to this provider. For this purpose, setting a cookie is necessary. This data will then be transmitted to the advertising partner or other provider to determine whether you have given your consent or not. Since we must set a cookie to remember your privacy settings and opted-out consents, please be aware that all your cookie settings will be lost if you choose to delete this preference cookie.

3. Do We Have Third-Party Cookies or Plugins on Our Services?

Our services may also include content from other websites, which may deploy their own cookies. These cookies are set by an entity other than ZASHTITNICITE. These third-party providers may set cookies while you visit our website and receive information, such as the fact that you have visited our website. You should visit the websites of these third parties to learn more about how they use these cookies. You can find more detailed information about the respective third parties by accessing the "Cookie Settings" section.

If you have decided that you do not want to accept third-party cookies, you can object to these cookies or withdraw your consent for them by using the corresponding function provided in the "Cookie Settings" section. If you object to all third-party cookies, you will only be provided with those functionalities that our website offers without these cookies.

4. What Happens If I Reject Cookies?

If you choose to reject cookies that require your prior consent, they will no longer be used. If you decide to withdraw consent that you have previously given us, we will no longer use the respective cookies and will delete them (provided they are first-party cookies). However, this means that you will not be able to benefit from all the services and functionalities of our website (if you reject functional cookies). Similarly, it is possible to reject performance cookies. In this case, it will be more difficult for us to understand what you like or dislike about our website/application in order to improve it.

We cannot delete third-party cookies. If you wish to delete all third-party cookies, you must do so within your browser settings. Furthermore, rejecting or withdrawing your consent for advertising cookies does not necessarily mean you will receive fewer advertisements—it simply means that the ads you see will not be personalized to your needs.

5. Managing Cookie Settings via the Browser

While the above applies only to third-party cookies and tools, you can also choose to disable the use of cookies entirely. Your browser typically provides information on how to reject, delete, or block cookies. The following links will take you to this information for some of the most commonly used browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Safari
Opera

You can opt out of third-party Google Analytics cookies via their Ads Settings or by visiting https://adssettings.google.com

You can opt out of interest-based marketing cookies set by participating ad servers through the following websites maintained by the Digital Advertising Alliance:

http://youradchoices.com
http://www.youronlinechoices.com
http://optout.aboutads.info

You can also modify your mobile device settings to determine whether you see interest-based advertisements.

6. Exercising Rights Under Regulation (EU) 2016/679 Before ZASHTITNICITE in Its Capacity as a Data Controller:

You have the right to exercise your rights under Articles 15–22 of Regulation (EU) 2016/679 regarding your personal data processed by ZASHTITNICITE.

When submitting requests to exercise your rights under Regulation (EU) 2016/679 before ZASHTITNICITE, you will be required to verify your identity.

Personal data processed in connection with the review of individual requests will be used solely for the purpose of exercising the specified rights. In this regard, personal data may be disclosed to third parties only if provided for by law.

To contact ZASHTITNICITE: [email protected]